FAQ

Frequently Asked Questions

Where is the Emergency Contact Form?

Download and print the Emergency Contacts Form here. Complete and drop off at the Costumer Service department located in Friendship Commons at 9850 SW 84th Court, Suite 200.

Where is the Customer Service Dept. (CSD) and how do I make a request for service?

The CSD is located in Friendship Commons at 9850 SW 84th Court, Suite 200. The CSD is open for residents Monday – Friday from 8:00 a.m. until 4:00 p.m. Drop boxes are located outside the Customer Service building for payments and resident matters after hours.

To report a non-medical emergency after 4:00 p.m. and prior to 8:00 a.m. the next business day:

Please call 352-236-OTOW(6869).

If I know that a delivery is scheduled (furniture, moving van, large trucks); Do I need to do anything to receive my delivery?

All deliveries should enter via the construction entrance off S.W. 80th Ave. onto S.W. 90th St.
Deliveries are allowed only on Monday through Saturday during daylight hours until 5:00 p.m.
You can call the gate at 352-854-2237 to explain the details of your delivery.

How do I apply for Florida Homestead Exemption for Marion County?

Your Property Appraiser is Villie M. Smith.
To properly apply for Florida Homestead Exemption you need to meet the following requirements:

  1. You must be a permanent resident of Florida as of Jan. 1st, living on the property for which homestead exemption is being claimed. You can file between Jan. 1 and Mar. 1.

You must have the following information available:

  1. Proof of property ownership as of Jan. 1 ie: Recorded deed or contract.
  2. Florida Operator Driver’s License or Florida I.D. Card. (Note: Does not apply to Out of State License holders who are issued a “valid florida only” license which is issued to part time residents who also hold an out of state license.
  3. Florida auto registration(s).
  4. Social Security Card(s).
  5. Applicants must be U.S. Citizen or have permanent alien card.

Please note that the property appraiser’s office may request additional proof of permanent Florida residency such as a Declaration of Domicile and/or a copy of applicant’s I.R.S. Tax Return from previous year, proof of widow or widower, voter registration from Marion County.

For further information contact the Property Appraiser’s Office at (352)368-8335.

Who can assist me with mail problems?

Airport Road Branch Post Office (352)861-8188

Paddock Branch Post Office (352)237-3777

For more help contact USPS Customer Advisory Council (352)861-2831

What are the maintenance responsibilities of the Homeowner's Association?

Refer to your homeowner’s documents and select ‘Area of Responsibility Chart’

Where do I take my garbage?

There are 5 compactor locations within OTOW for household waste dumping. They are located:

  1. Just West of SW 99th St. Rd. on SW 94th St.
  2. Next to the Post Office behind the sales office on SW 96th Ln. (includes single-stream recycling bins)
  3. Next to the Post Office in Crescent Ridge II on SW 96th Ave.
  4. Next to the Post Office in Americana Village on SW 88th Ct. Rd. (includes single-stream recycling bins)
  5. Next to the Post Office by the R.V. Parking Area on SW 90th St. (includes single-stream recycling bins)

What type of restrictions does our area have on lawn watering?

The Southwest Florida Management District (SWFWMD) continues to impose very strict water conservation measures on Marion County. Watering is currently restricted to two days per week during Daylight Savings Time and once during Standard Time, not to exceed 3/4″ of water per week. For villa and townhouse owners, where watering is controlled by OTOW, you should report any watering problems to Customer Service. For individual homeowners that control their own watering, about 30 minutes per zone max once per week should be acceptable.

Candler Hills and Indigo East residents have curbside pickup for household trash and recycling. Please visit the Garbage and Recycling page for the scheduled pick-ups.