Please be aware there are currently scam phone calls purportedly from Duke Energy being made.
Calls answered are met with a recording “This is Duke Energy [& then the instructions for Spanish, to push 5], your electric bill is overdue & is scheduled to be turned off unless you pay the overdue amount of $[random numbers on each call]. Please press [random number] to submit payment”.
This is a scam and anyone receiving these types of calls should hang up immediately. Contact Duke Energy at (800) 700-8744 to report the call. The ‘real’ status of a customer’s electric can also be verified at this time – customer should have their account number handy.